Veilig, verantwoord en vertrouwd spelen

Safe, responsible and trusted gaming

Are you passionate about customer service?
Are you curious about the iGaming sector ? ,
Are you keen to learn?

If so this role could be an ideal match for you.

Description

Join us as a Dutch Customer Service Agent at JACKS.NL, where you'll serve as the vital connection between our online casino and Dutch players, guaranteeing exceptional experiences. Don't worry if you lack iGaming experience - we offer thorough training!

Responsibilities:

  • Provide customer support via chat, phone, and email in Dutch.
  • Resolve disputes and escalate issues. Collaborate with various departments and stakeholders to provide first class player experience
  • Assist players with technical troubleshooting
  • Educate players on game rules and features.
  • Stay informed and provide feedback. Keep up-to-date with the latest products, promotions, and regulatory changes in the online gambling industry.

Requirements

  • Native-level fluency in Dutch and English is essential.
  • Able to work on shift basis across weekdays and weekends
  • Demonstrate exceptional written and verbal communication skills.
  • Prioritize player satisfaction, showing professionalism and empathy.
  • Thrive as a flexible multitasker, adapting swiftly to a fast-paced environment and work as part of a great team

Benefits

  • Salary €28,000 +Night shift supplement
  • Pension (5%) of your annual gross salary.
  • €1,000 Employee Benefits
  • 5 Sessions Employee Wellness Therapy
  • An introduction in or broadening of your knowledge into the Dutch iGaming industry.
  • Various Training included (Casino, Sportsbook, AML & RGL etc.)
  • Friday Drinks & Lunch at the Office with the team
  • Hybrid Work, Employees can work from home twice a week
  • Remote Work, Employees can work remotely for a total of 1 month a year
  • Birthday Leave, Employees get an extra day off on us!
  • Free Car/Motor Bike Parking
  • Relocation package available
Job Type
Full-Time Regular
Location
Sliema, Malta Malta