Join us as a Dutch Customer Service Agent at JACKS.NL, where you'll serve as the vital connection between our online casino and Dutch players, guaranteeing exceptional experiences. Don't worry if you lack iGaming experience - we offer thorough training!

Responsibilities:

• Provide customer support via chat, phone, and email in Dutch.
• Resolve disputes and escalate issues. Collaborate with various departments and stakeholders to provide first class player experience
• Assist players with technical troubleshooting
• Educate players on game rules and features.
• Stay informed and provide feedback. Keep up-to-date with the latest products, promotions, and regulatory changes in the online gambling industry.

• Native-level fluency in Dutch and English is essential.
• Able to work on shift basis across weekdays and weekends
• Demonstrate exceptional written and verbal communication skills.
• Prioritize player satisfaction, showing professionalism and empathy.
• Thrive as a flexible multitasker, adapting swiftly to a fast-paced environment and work as part of a great team

• Salary €28,000 +Night shift supplement
• Pension (5%) of your annual gross salary.
• €1,000 Employee Benefits
• 5 Sessions Employee Wellness Therapy
• An introduction in or broadening of your knowledge into the Dutch iGaming industry.
• Various Training included (Casino, Sportsbook, AML & RGL etc.)
• Friday Drinks & Lunch at the Office with the team
• Hybrid Work, Employees can work from home twice a week
• Remote Work, Employees can work remotely for a total of 1 month a year
• Birthday Leave, Employees get an extra day off on us!
• Free Car/Motor Bike Parking
• Relocation package available