TITLE: Technical Support Engineer
TERM: Full-time
DURATION: Long-term
JOB SUMMARY: As a member of Simply Solutions Technical Support team, Technical Support Engineer provides real-time, high-level technical support on the Company's products. The fundamental goal of this position is to help the customers achieve success using the Company's products. Technical Support Engineer is expected to take over more complex support incidents, be self-directed, and be able to determine and follow priorities.
JOB RESPONSIBILITIES
• Communicate clearly and precisely with customers in verbal form, and maintain accurate and timely records in the Company's incident tracking system
• Solve basic common user problems in real-time, including software functionality problems and questions; data communication/ networking troubleshooting and installation problems and questions; networking software, network protocols
• Commissioning and preparation of self-service kiosks for installation
• Physical installation of self-service kiosks at the merchant site
• Managing parts and components boot stock
• Learn product troubleshooting techniques
• Install a tracking device and provide maintenance.
• Preparing operational and technical reports on an ongoing basis
REQUIRED QUALIFICATIONS
• basic knowledge on Computer Science, Electrical Engineering or equivalent
• Good knowledge of written and spoken English and Maltese languages
• Basic knowledge of how a software system works and is installed on computers
• Ability to learn and adapt quickly to new standards, ideas and techniques
• Strongly developed analytical and troubleshooting skills
THE COMPANY OFFERS THE FOLLOWING
• Competitive salary (including car allowance and cellphone allowance)
• Tailored incentive scheme designed to financially reward job performance
• A challenging, rewarding, and fun work environment